Bosch Repair Management

• Platforms Web
• Company Bosch
• Period 2016

Bosch had no unified system to manage the repair process for their household appliances, so we needed to design a completely new repair management system to integrate with their SAP-based internal systems. I conducted an intensive design discovery process, visiting Bosch's sales and repair partners across Europe to shadow their activities, see their existing systems and discuss their pain points. Once sufficient research was gathered and the process mapped out, we conducted design thinking workshops with stakeholders at Bosch to further our learnings and co-create user journeys, before presenting stakeholders with initial prototypes and using their input for further iteration.

With prototypes ready, the designs continued to evolve with further user testing, and whilst the user experience was a completely custom design, we tried to utilise as many SAP UI5 components as possible to simplify the development process, and worked alongside Bosch's design agency to translate their style guide into a workable site design, whilst also creating a completely new responsive design to work across desktop and tablet. Bosch were so satisfied that they asked us to redesign the web style guides for all of their other brands (Siemens, Neff, Gaggenau, Constructa & BSH) and come back to work with them on many subsequent projects.